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Financial services

Financial services companies around the world are facing major challenges. Competition is growing, regulation becoming tighter and markets more volatile. We support our clients in all segments of the financial services industry in developing creative strategies, finding innovative solutions to reach the goals and implementing the strategies.

In brief

The financial services sector is facing significant challenges. Competitive intensity is increasing, capital markets are becoming more volatile and overall profitability is shrinking. Added to this, governments are intervening to ensure the ongoing stability of the financial system. New regulatory requirements have emerged – Basel III and Solvency II, in particular. Customers are also increasingly sensitive to price and cost, while at the same time demanding higher quality and better service.

To face these challenges, financial services companies need to review their strategies and business models. We offer various services that help financial services companies in their efforts to realign for the future. We support our clients to revise and adjust their strategies, optimize their distribution channels, reduce the complexity of their organizational structure, processes and IT landscape, and conduct risk management programs.

We work with the leading financial services companies on a wide range of issues. Our knowledge and comprehensive industry experience allow us to help our clients find the right strategy and implement it.

We have a broad international network international network of 300 financial services experts. This network guarantees worldwide expertise combined with a local presence.

We provide top management consulting services for all sectors of the financial services industry – major banks in the wholesale, retail and investment business, asset and wealth managers, insurance companies, brokerage firms, credit card companies, payments services providers and other financial services companies.

our expertise

To develop the best solutions for our clients, we have bundled our expertise in seven segments.

Emerging Markets

Further reading

Redefining asset management in new realities

Redefining asset management in new realities

Study, 2012

This global study explores the future development of asset management business models for both the retail and institutional investment segments in light of the new realities in financial markets and the asset management industry … >>

think: act CONTENT - Value Proposition

New rules in wealth management

think: act CONTENT, 2011

New rules in wealth management require a new form of banking. Providers must align value propositions to client needs and regain trust … >>

IInnovation in China's Financial Services industry

Innovation in China's Financial Services Industry

think: act STUDY, 2011

Chinese financial institutions need innovation to differentiate from and gain competitive advantage over peers … >>

Wealth management

Wealth management

think: act CONTENT, 2011

The increase in managed assets underlines the appeal of the industry – although market recovery is still fragile … >>

Delivering Financial Services in Sub-Saharan Africa

Delivering Financial Services in Sub-Saharan Africa

think: act CONTENT, 2011

Our new study shows that commercial banks can win millions of new customers in Africa by using integrated strategies for the mass market … >>

think: act CONTENT "New reality in banking"

"New reality" in banking

think: act CONTENT, 2011

Retail banking has reached a crossroad. After an unprecedented market panic followed by large-scale government bailouts and other support measures, banks face various challenges … >>

Banking with corporate customers

Banking with corporate customers

Study, 2011

After the severe economic crisis, things are looking up for banks in Germany. This is because business with corporate customers is booming and offers gross revenue potential of over EUR 30 billion. … >>

After the crisis...?

After the crisis...?

Study, 2011

The credit crisis of 2008 profoundly reshaped the competitive environment, regulation and client behavior in the banking sector. … >>

Shared service and competence centers for insurers

Shared service and competence centers for insurers

Study, 2011

In the aftermath of the financial crisis – with expected regulatory changes, difficult market environments and shrinking profits – European insurance companies have different levers to react. … >>

Banking in Africa – the way forward

Banking in Africa – the way forward

think: act CONTENT, 2011

If African countries south of the Sahara are to realize their growth potential, the financial sector must be radically reformed … >>

Online Reputation Management

Online Reputation Management

think: act CONTENT, 2011

Harsh online comments about insurance companies from their customers are not a crisis situation … >>

Well-engineered regulation

Basel III – Well-engineered regulation?

think: act CONTENT, 2011

Higher equity capital requirements, unyielding liquidity standards – Basel III is intervening in banks' very business models … >>

Think your bank can maintain its liquidity even under extreme stress

Liquidity Management

think: act CONTENT, 2011

Banks managing liquidity is much like driving a car with defective lights in thick fog … >>

Retail banking in CEE - Debt collection in times of crisis

Retail banking in CEE - Debt collection in times of crisis

Study in cooperation with Efma, 2011

The European Financial Marketing Association (Efma) and Roland Berger Strategy Consultants, kindly supported by Volksbank International, conducted a study on debt collection in the CEE region … >>

Sourcing strategy for insurance companies

Sourcing strategy for insurance companies

Study, 2010

Competition in the insurance industry has grown increasingly fierce in recent years. Easier access to information on the Internet and redoubled efforts to protect consumers have made prices, costs and quality more transparent … >>

China Banking Industry

China banking industry

think: act CONTENT, 2010

The global financial crisis broke out in late 2008. Thanks to a relatively insulated banking system, Chinese banks have largely avoided the global turmoil and have achieved fast asset growth and sound profitability in 2009 … >>

Consumer finance in the CEE region

Consumer finance in the CEE region

Study in cooperation with EFMA, 2010

Roland Berger Strategy Consultants and EFMA (European financial management & marketing association) recently carried out a detailed market research on the consumer credit business in Central and Eastern Europe (CEE) … >>

Regaining momentum in wealth management

Regaining momentum in wealth management

Study, 2009

Our study has a global focus, examining all major OECD countries to fully reflect the dimensions of the wealth management market and its dynamics. In addition, we have carried out further analyses for selected countries, looking at regional distribution, age segments or sources of wealth, for example … >>

Our experts

Austria

Hendrik Bremer

Partner

Vienna, Austria
Phone: +43 1 53602-301
E-mail:

Bahrain

Doruk Acar

Principal

Manama, Bahrain
Phone: +973 17 566-950
E-mail:

Dietrich Matthes

Dietrich Matthes

Partner

Manama, Bahrain
Phone: +973 17 567-978
E-mail:

Belgium

Bruno Colmant

Partner

Brussels, Belgium
Phone: +32 2 66103-43
E-mail:

Gregoire Tondreau

Grégoire Tondreau

Principal

Brussels, Belgium
Phone: +32 2 66103-89
E-mail:

Brazil

António Farinha

António Farinha

Partner

São Paulo, Brazil
Phone: +55 11 3046-7111
E-mail:

Alexandre Gonçalves

Principal

São Paulo, Brazil
Phone: +55 11 3046-7111
E-mail:

China

Yan Kang

Partner

Beijing, China
Phone: +86 10 84400088-668
E-mail:

Alain le Couédic

Alain Le Couédic

Partner

Hong Kong, China
Phone: +852 3757 9488
E-mail:

John Qu

Xiangjun (John) Qu

Partner

Shanghai, China
Phone: +86 21 52986677-820
E-mail:

Yi Peng

Principal

Beijing, China
Phone: +86 10 84400088-659
E-mail:

Czech Republic

Constantin Kinský

Constantin Kinský

Partner

Prague, Czech Republic
Phone: +420 2 10 219 550
E-mail:

France

Christophe Angoulvant

Christophe Angoulvant

Partner

Paris, France
Phone: +33 1 53670-984
E-mail:

Fabrice Kahn

Partner

Paris, France
Phone: +33 1 53670-324
E-mail:

Stephane Potier

Stéphane Potier

Partner

Paris, France
Phone: +33 1 53670-459
E-mail:

Pierre Reboul

Partner

Paris, France
Phone: +33 1 53670-325
E-mail:

Sebastien Salvi

Sébastien Salvi

Partner

Paris, France
Phone: +33 1 53670-479
E-mail:

Mathieu Sébastien

Mathieu Sébastien

Principal

Paris, France
Phone: +33 1 53670-961
E-mail:

Eric Sebbagh

Principal

Paris, France
Phone: +33 1 53670-457
E-mail:

Nicolas Taufflieb

Nicolas Taufflieb

Principal

Paris, France
Phone: +33 1 53670-980
E-mail:

Cécile André

Partner

Paris, France
Phone: +33 1 53670-978
E-mail:

Fabrice Asvazadourian

Fabrice Asvazadourian

Partner

Paris, France
Phone: +33 170394-275
E-mail:

Germany

Udo Bröskamp

Partner and Global Head of Financial Services

Frankfurt, Germany
Phone: +49 69 29924-6200
E-mail:

Holger Dümler

Partner

Frankfurt, Germany
Phone: +49 69 299 24-6511
E-mail:

Wolfgang Hach

Partner

Munich, Germany
Phone: +49 89 9230-8724
E-mail:

Frank Heideloff

Frank Heideloff

Partner

Hamburg, Germany
Phone: +49 40 37631-4448
E-mail:

Klaus Juchem

Partner

Frankfurt, Germany
Phone: +49 69 29924-6323
E-mail:

Dr. Markus Krall

Partner

Düsseldorf, Germany
Phone: +49 211 4389-2214
E-mail:

Burkhard Oppenberg

Burkhard Oppenberg

Partner

Frankfurt, Germany
Phone: +49 69 29924-6395
E-mail:

Jürgen Thiele

Partner

Frankfurt, Germany
Phone: +49 69 299 24-6255
E-mail:

Christian Wessels

Christian Wessels

Partner

Frankfurt, Germany
Phone: +49 69 29924-6390
E-mail:

Christoph Winter

Christoph Winter

Partner

Munich, Germany
Phone: +49 89 92 30-8788
E-mail:

Stefan Wojahn

Partner

Hamburg, Germany
Phone: +49 40 37631-4331
E-mail:

Rainer Bizenberger

Rainer Bizenberger

Principal

Berlin, Germany
Phone: +49 30 39927 - 3582
E-mail:

René Fischer

Principal

Frankfurt, Germany
Phone: +49 69 29924-6587
E-mail:

Matthias Hübner

Matthias Hübner

Principal

Munich, Germany
Phone: +49 89 9230-8910
E-mail:

Gokhan Ozturk

Principal

Frankfurt, Germany
Phone: +49 69 29924-6109
E-mail:

André Wenske

Principal

Frankfurt, Germany
Phone: +49 69 299246-186
E-mail:

Ralf Winckler

Principal

Frankfurt, Germany
Phone: +49 69 29924 - 6353
E-mail:

Luca Zuccoli

Partner

Frankfurt, Germany
Phone: +49 69 29924-6210
E-mail:

Kiarash Fatehi

Partner

Stuttgart, Germany
Phone: +49 711 3275-7330
E-mail:

Ulrich Geuss

Partner

Düsseldorf, Germany
Phone: +49 211 4389 2263
E-mail:

Hungary

Frigyes Schannen

Frigyes Schannen

Principal

Budapest, Hungary
Phone: +36 1 30170-77
E-mail:

Italy

Edoardo Demarchi

Edoardo Demarchi

Partner

Milan, Italy
Phone: +39 02 29501-218
E-mail:

Maxime Charbonnel

Maxime Charbonnel

Principal

Milan, Italy
Phone: +39 02 29501-227
E-mail:

Edoardo Riccio

Principal

Milan, Italy
Phone: +39 02 29501-1
E-mail:

Japan

Martin Tonko

Partner

Tokyo, Japan
Phone: +81 3 35876-660
E-mail:

Hisaji Yoneda

Partner

Tokyo, Japan
Phone: +81 3 35876-660
E-mail:

Takashi Watanabe

Takashi Watanabe

Principal

Tokyo, Japan
Phone: +81 3 358 76-660
E-mail:

Korea

Martin Tonko

Partner

Seoul, Korea
Phone: +82-2-738-6100
E-mail:

Latvia

Uwe Kumm

Partner

Moscow, Russia
Phone: +7 495 287 92 46
E-mail:

Netherlands

Tijo J. G. Collot d'Escury

Tijo J. G. Collot d'Escury

Partner and Member of the Executive Committee

Amsterdam, Netherlands
Phone: +31 20 7960-610
E-mail:

Mark de Jonge

Partner

Amsterdam, Netherlands
Phone: +31 20 7960-658
E-mail:

Nigeria

Christian Wessels

Christian Wessels

Partner

Frankfurt, Germany
Phone: +49 69 29924-6390
E-mail:

Poland

Wojciech Michalowski

Wojciech Michalowski

Principal

Warsaw, Poland
Phone: +48 22 32374-86
E-mail:

Portugal

António Bernardo

António Bernardo

Partner and Member of the Supervisory Board

Lisbon, Portugal
Phone: +351 21 3567-601
E-mail:

Jorge Alcobia

Partner

Lisbon, Portugal
Phone: +351 21 3567-600
E-mail:

Romania

Codrut Pascu

Partner

Bucharest, Romania
Phone: +40 21 30605-00
E-mail:

Russia

Maxim Bychkov

Partner

Moscow, Russia
Phone: +7 495 287 92 46
E-mail:

Uwe Kumm

Partner

Moscow, Russia
Phone: +7 495 287 92 46
E-mail:

Dmitri Zaitsev

Partner

Moscow, Russia
Phone: +7 495 287 92 46
E-mail:

Singapore

Philippe Chassat

Philippe Chassat

Partner

Singapore, Singapore
Phone: +65 6622-5489
E-mail:

Thomas Klotz

Partner

Singapore, Singapore
Phone: + 65 6622-5478
E-mail:

Spain

António Bernardo

António Bernardo

Partner and Member of the Supervisory Board

Lisbon, Portugal
Phone: +351 21 3567-601
E-mail:

Ricardo Wehrhahn

Ricardo Wehrhahn

Partner

Madrid, Spain
Phone: +34 91 5647361
E-mail:

Raquel Garces

Principal

Madrid, Spain
Phone: +34 91 5647361
E-mail:

Switzerland

Daniel Gresch

Partner

Zurich, Switzerland
Phone: +41 43 336-8680
E-mail:

Olaf Toepfer

Partner

Zurich, Switzerland
Phone: +41 43 336-8660
E-mail:

Lukas Weber

Partner

Zurich, Switzerland
Phone: +41 43 336-8690
E-mail:

Peppi Schnieper

Peppi Schnieper

Principal

Zurich, Switzerland
Phone: +41 43 336-8710
E-mail:

Marc Grüter

Principal

Zurich, Switzerland
Phone: +41 43 336-8730
E-mail:

Turkey

Erkut Uludag

Partner

Istanbul, Turkey
Phone: +90 212 2152451
E-mail:

Ukraine

Uwe Kumm

Partner

Moscow, Russia
Phone: +7 495 287 92 46
E-mail:

United Kingdom

David Stern

Partner

London, United Kingdom
Phone: +44 20 30751-115
E-mail:

Your expert contact

Udo Bröskamp

Dr. Udo Bröskamp - Partner and Global Head of Financial Services

What's new

Redefining asset management in new realities

Redefining asset management in new realities

Study, 2012

This global study explores the future development of asset management business models for both the retail and institutional investment segments in light of the new realities in financial markets and the asset management industry … >>

think: act CONTENT - Value Proposition

New rules in wealth management

think: act CONTENT, 2011

New rules in wealth management require a new form of banking. Providers must align value propositions to client needs and regain trust … >>

IInnovation in China's Financial Services industry

Innovation in China's Financial Services Industry

think: act STUDY, 2011

Chinese financial institutions need innovation to differentiate from and gain competitive advantage over peers … >>