Executive Retail Banking Survey: Digital Transformation
After the successful 2013 edition of our Retail Banking Survey, Roland Berger conducted this initiative once again to gather views on the future of retail banking. This edition has a focus on digitization, a make-or-break transformational journey for all banks across Europe.
Digitization efforts and their outcomes were assessed, with benchmarking of performance and comparison of views to see if these efforts:
- Aim to secure or grow revenues in the current business model?
- Will generate new revenues from innovative business models?
- Create operational excellence, thereby reducing costs?
At the same time, the macro environment European retail banks are faced with has remained largely unchanged since our 2013 edition. The ECB's monetary policy is a major factor to take into account.
The results of this survey enable European retail banking leaders to benchmark their performance and compare their views against their peer group.