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Job

Help Desk Specialist

Chicago

Job Description

Roland Berger is hiring a Help Desk Specialist to join the IT team in our Chicago office.

The role will provide support/help desk activities to colleagues within Roland Berger US. This role provides a great opportunity to develop your IT career and be part of a growing organization.

We are recognized as a top provider of benefits and employee programs in the consulting industry. We have a strong commitment to diversity, equity, and inclusion, and believe everyone brings their best self to work when they bring their authentic self to work.

RESPONSIBILITIES

  • Captures all calls and incidents at the Help Desk.
  • Provides technical problem identification, when able, by efficient means of researching and troubleshooting to ensure effective problem resolution.
  • Assumes full accountability and ownership of all support requests/incidents until completed, including those that are escalated to other departments.
  • Timely escalates problems to the next appropriate level of support when necessary or requested once thorough troubleshooting has been conducted.
  • Coordinates scheduled equipment replacement and upgrades along with inventory tracking
  • Supports infrastructure local tasks involving basic networking, cabling, mounting, and installation of shared resources.
  • Utilizes appropriate communication methods and remote tools to leverage availability and responsiveness.
  • Routinely checks department voicemails and emails and addresses all requests in a timely manner. Improves technical knowledge by reading and applying IT information sent from within the firm, and attending training, online webinars, self-study and other support presentations.

Qualifications

Required

  • Associate degree in related field or equivalent
  • 2 years in a technical support position
  • Knowledge of MS Windows operating systems, including installation, troubleshooting and repair.
  • Knowledge of MS Office 365 software, use and troubleshooting.
  • Experience and working knowledge of iPhones, Androids, desktop computers/laptops, monitors and printers.
  • Familiar with VPN connectivity and encryption, virtual computing technology, multi-factor authentication security in conjunction with wireless connections and remote support tools.
  • Ability to communicate well, both written and verbally with all levels of the firm in normal and crisis situations.
  • Must possess exceptional customer service skills, including good phone presence, empathic listening skills, and ability to remain calm under pressure.
  • Ability to work well with others and display patience, tact and adaptability in a face-paced support environment.
  • Ability to maintain confidential information.
  • Travel between offices may be necessary.

BENEFITS

  • We offer competitive benefits and time-off, including:
  • Health, dental, vision
  • 401k
  • Paid parental leave
  • Wellness incentive
  • Generous time off with a company-wide year-end shutdown

Additional Information

Are you a game changer and want to shape the future with us?

Apply Now

Roland Berger provides equal employment opportunity (EEO) to all persons without regard to race, color, religion, ancestry or national origin, pregnancy (including childbirth, or related medical conditions), marital status, sexual orientation, gender, gender identity, gender expression, transgender status, age, military and veteran status, physical or mental disability, or any other applicable legally protected characteristics.

Roland Berger is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact your recruiter.

Current Company policy encourages that all employees be fully vaccinated against COVID-19, and all new hires must certify to their vaccine status by the time they start employment. Based on vaccine status, employees may have different safety protocols at different times based on COVID-19 levels.  

If applying within the US, this role is not eligible for visa sponsorship now or in the future

Megan Clouden

Chicago

Data protection
Protecting your personal data and complying with relevant data protection legislation is something we take very seriously. Before applying, please consult our Privacy Policy for detailed information on how we process your application and personal data as well as your rights under the relevant data protection legislation.

Technical support
In case of any technical issues or problems submitting your application please contact: Dennis Reck (+49 89 9230-9127) or Lena Krojer (+49 89 9230-9486).