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Japan: road to customer-based value creation

Portrait of Satoshi Nagashima
Senior Partner, Managing Partner Japan
Tokyo Office, Eastern Asia
+81 3 3587-6660
March 9, 2016

Against the backdrop of moves toward Industrie 4.0 in Europe and the advance of the Industrial Internet in the United States, the only truly feasible road to survival on the marketplace for Japanese companies lies in customer-based value creation effectively mobilizing the resources of gemba-power. In this report, commentary is furnished on the thinking and specific methods key in realizing this process.

  1. Designing in Customer Connections: Raising loyalty through strategic combinations of products and services.
  2. Heighten Productivity and Lower Cost: Moving to generate both products and services through skillful fusing of modules.
  3. Engineer Affluence with Dynamic Combinations: In addition to the contents of products and services, putting the power of immaculate timing to work as well.

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Think:Act

Shiten: Japanese Industrie 4.0

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The only truly feasible road to survival on the marketplace for Japanese companies lies in customer-based value creation.

Published March 2016. Available in