Ensuring operational stability
In most industries, IT is a key challenge as well as a business enabler. The pressure is on for IT to adapt as digitalization of business models accelerates. In many cases, a customized digital front-end is indispensable. Daily operations, however, require strong and reliable support by IT applications and infrastructure. There is a permanent inflow of requirements for implementing new products or functionalities at short intervals. At the same time, smooth communication between IT and business lines cannot be taken for granted. Stakeholders can seem like they are using different "languages", meaning business strategies are not properly translated into IT requirements, or technology risks are not transparent outside the IT function.
At Roland Berger, we help CIOs and other IT managers to bridge this gap and ensure operational stability. This means end-to-end support in overhauling legacy technologies, scaling IT services to business needs, and avoiding risks. Drawing on our vast project experience, we know how to deal with conflicting activities in complex change projects. Increasing efficiency and reducing IT-related spending is an additional lever.
Master Data Management
Many companies invest considerable efforts in system harmonization to simplify their IT landscapes, only to find that master data is still not used efficiently. This has consequences, and sometimes costly ones. Flawed geographical data lead to errors in logistics planning, and unreliable supplier data results in unreliable sales figures. With defective customer data, how can a business prosper?
We support our customers to get a grip on their master data. We can help IT managers to fully understand all data domains, set clear rules and responsibilities for data governance, and impose immediate actions such as eliminating supplier data duplicates. Our experts bring both IT and business perspectives on data requirements to the table, ensuring a wide view of how you can profit from our know-how in sustainably improving data quality.
360 degree IT fitness audit
CEOs and CIOs are often confronted with questions as to the actual state of their corporate IT. Key triggers can be new board member responsibilities, M&A processes, or post-merger integrations. Available information tends to be biased from negative user experiences, diluted by management layers, or too technical and detailed for decision makers.
Our 360 degree IT fitness audit provides the necessary transparency. We dig into all the facts, from the inside of the IT function all the way to their "customers" in the organization. This provides management with a true picture of their entire IT strategy, architecture, costs, governance, and infrastructure. In line with Roland Berger’s implementation DNA, we develop impactful and pragmatic improvement measures, tried and tested across several projects in many industries. Our result formats will always address the needs of both IT and business management—focusing on decision makers’ needs without hiding the issues underneath technical buzz words.