"Service is king. Customers do not focus on what products do. Customers focus on what products can do for them."
Sebastian Feldmann is a Partner at Roland Berger in Munich. He heads Service Excellence at Roland Berger’s Competence Center Operations Strategy. His core competencies include strategic and operational consulting for companies in the engineered products and automotive sector, with a focus on growth, profitability and business model transformation mandates. He’s a trusted advisor for all topics relating to service & after-sales optimization, supply chain management and operational improvement.
Sebastian brings more than 15 years of service, supply chain and operations expertise at leading top-management consultancies to Roland Berger. He studied International Business Administration at the WHU Koblenz in Germany, Kobe University in Japan and the J. L. Rotman School of Management in Toronto, Canada.
- Photos g-stockstudio / iStockphoto; Eva Katalin Kondoros / Istock; ArtRoseStudio/ Istock; BONNINSTUDIO / Stocksy; Jun Michael Park; Conny Kurz; Klimenko Aleksandr / iStockphoto; Sashkinw / Getty Images / Thinkstock