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Retail banking – Are banks prepared for a new turning point in the retail banking landscape?


Leveraging the Roland Berger Retail Banking Wheel®, our analyses point to the start of a new era in the retail banking landscape, driven by client behavior and business model changes. Roland Berger developed the Retail Banking Wheel®, aimed at stimulating strategic assent at executive level about the key drivers of the financial sector. We believe that a new turning point is ahead of us for which many banks are ill prepared: the era of client behavior and business model changes.


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