Financial Services

Financial Services

Top-end management consulting

Demand for top-end management consulting in financial services is strong. The industry is facing unprecedented challenges: uncertain markets, regulatory pressure, increasing competition, ground-breaking innovations and diminishing margins. New technologies and startups are developing innovative products and channels, challenging established and traditional players, both in B2B and B2C. Financial customers of today are increasingly sensitive to cost, yet unwilling to compromise on quality. The question is, what do you do about it?

Are you looking for solutions to your challenges? At Roland Berger, we are continuously developing unique and proprietary solutions which can be applied in various fields of the FS industry. Through our solutions, we enable our clients to significantly improve their position and drive change within their industry.

Accompanied by strong sector expertise and building on the vast thought leadership we have developed in the field, we complement our offering through our open architecture model, in which carefully selected former senior executives form an integral part of the core partnership and leadership groups, thus supporting our client service teams from end-to-end.

Offering honest, straightforward guidance through an increasingly complex regulatory environment and competitive landscape, we not only contribute to a superior shareholder return but are also committed to taking a broader stakeholder perspective by enabling sustainable growth. We can help you rethink your strategies and incorporate new technologies into your business models. Outstanding know-how in restructuring and efficiency is in our DNA. Do not wait for the future to happen. Let us show you ways to shape your own sustainable future.

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Retail Banking and Consumer Finance

Retail Banking

Retail Banking of today scarcely resembles what existed in previous generations. As the regulatory and technological landscape has changed, so too has client behavior. Customers increasingly rely on mobile banking and innovative challenger banks are on the rise. To remain competitive, the right solutions need to be identified and properly implemented. At Roland Berger, we understand what this means for your markets and can help you adapt your sales and service models and product portfolio to reflect this new era of Retail Banking.

Consumer Finance

Traditional business models in Consumer Finance are challenged by changes in how people buy, including social networks, the sharing economy and big data to P2P, omnichannel customer behavior, and demotorization, among many more. Mobile banking, internet players, and market consolidation will also bring about major changes to traditional ways of working. However, the market remains an exciting opportunity. We provide guidance to areas that can strategically transform business – from building new data skills and re-inventing partnership models, to rethinking end-customer journeys – to remain ahead of market trends.

Our experts in Retail Banking and Consumer Finance



The global payments industry is undergoing a radical transformation. Changing customer behavior, new technological developments, increasing regulation and standardization in different regions of the world are key drivers of this change. As consumers and companies require a payments functionality on a daily basis in their interaction with banks, we are witnessing an intense fight among both traditional and non-traditional payments companies for the client interface. In addition, instant payments, tokenization, biometrics and blockchain are just a few of the new technological developments that will impact the industry significantly in the coming years. In times of these both rapid and complex developments, even well-established players must fight hard to remain relevant.

At Roland Berger, we are at the heart of this transformation. We leverage our global network of dedicated payment experts to navigate our clients through these complex challenges and jointly develop strategies to capitalize on the vast payments revenue pool. We advise relevant players along the entire value chain – from banks, processing companies, and schemes to merchants. With a proven track record in the industry and our highly successful hands-on approach, we are excited to shape the future of the payments industry together with you.

Our expert in Payments

Corporate Banking, Commercial Real Estate Finance and Captive Finance

Corporate Banking

A demanding environment requires that we reflect on strategic, organizational and operational needs. In Corporate Banking, this means assimilating to the new reality driven by low interest rates, increasing competition and the challenge to remain relevant for clients. Only by taking ambitious decisions for new paths, banks can redefine their role and their relationship with clients once again. We are here to support you in identifying the right path for you and assist you in adapting your organization, customer coverage models, and product portfolio to meet the needs of this complex transition. We help you redefining what and who is relevant.

Commercial Real Estate Finance

Record years, increasing profits and historically low risks – Commercial Real Estate Finance is "on top of the game" by any measure. But the next downturn is around the corner – sooner or later. Executives must use the chance to make their banks "seaworthy" by improving both efficiency and their risk forecasting abilities, both driven by strong digital and data capabilities. Our role is to bring in both our unique data analytics proposition as well as our proprietary digitization solutions for Commercial Real Estate Finance – let's brave the storm!

Captive Finance and Leasing

In the past, companies producing industrial goods built informal relationships with providers of financing or leasing options. With great demand and having relatively few options, customers were willing to accept these arrangements. But we are facing a new reality. Customers increasingly expect "one-stop shop" solutions, accounting rules are changing and – with the sharing economy and "asset light" becoming more commonplace – less and less assets need traditional financing. Leasing and captive finance providers need to reinvent themselves and their services for clients to remain relevant, as OEMs are starting to build their own offerings. By providing tailor-made and pragmatic solutions, we help you find the path forward.

Our experts in Corporate Banking

Asset Management, Wealth Management and Capital Markets

Asset Management

Asset management is entering a more and more challenging environment. The growth in low-margin passive products is still ongoing while increasing transparency and competition from FinTech keep investment needs at a high level. This margin pressure increases the need for economies of scale and results in consolidation pressure. An end-to-end digitalized value chain might help you to sustainably reduce your cost base while offering superior value to your clients. We are happy to support you on this journey.

Wealth Management

Wealth managers are confronted with a continuously changing environment, driven by new and intensified regulation, changing client needs and by technologies that change their business and operating models. Platforms models, robo-advisory and mobile trading are gaining importance – also in wealth management. We are here to support you in adapting the best strategy to serve your clients. Let's take on this challenge together.

Capital Markets

Capital markets have seen an unprecedented change over the last decades. from the financialization of the economy, to digitization, high-frequency and algorithmic trading to new regulatory frameworks. Players in this market, ranging from stock exchanges to investment banks, need to be able to compete in this highly dynamic environment with an agile mindset and organization, a laser-sharp focus on digitization and a clear talent management strategy to give themselves the cutting edge. We believe that this race, while it has been going on for a while, is far from over. Let us help you succeed in it.

Our experts in Asset Management, Wealth Management, Capital Markets

Development Banking and Central Banking

Development Banking

Development banks play an important role to combat the absence or failure of market mechanisms, advance specific public policy goals or support wider social and economic development in their countries. Although this model has a successful track record, megatrends such as digitalization, globalization, climate change and migration give rise to new priorities and change the market environment development banks operate in. Therefore, they must adapt too. Times are changing – and so are the challenges that development banks have to face. We are excited to help you overcome them.

Central Banking

Today's central banks find themselves in a fast-changing environment, with all the attendant consequences for their business. They are trying to picture how the world might look tomorrow. Expectations on them are high – from both the markets and the political world. Furthermore, against the backdrop of rapidly changing demands, roles and governance, the qualities and skillsets they require have evolved, raising the question of what the key expectations on them are. One thing is for sure – central banks must immediately start to create the conditions to manage the present while at the same time laying the foundations to own the future. We are here to help them in this endeavor.

Our expert in Development Banking and Central Banking


The insurance industry will continue to focus more and more on the customer interface and try to differentiate itself through simple processes, relevant products and a positive user experience across the entire value chain. Internal efficiency, superior risk selection and automated claims management help to make the price of insurance products competitive. Data collection and evaluation as well as focused use of AI are mandatory success criteria.

And of course, insurance companies will need a clear guiding principle, an adaptable organization and strong employee commitment to make this a reality.

As Roland Berger's insurance experts, we have many years of experience as decision-makers and consultants in the insurance industry, so we understand your perspective.

We consult with our internal industry colleagues as needed to ensure that the requirements of your customers in the various industries are taken into account from the outset when finding solutions.

We are specialized in ensuring the feasibility of our solutions and have received several awards for this.

We are here for you to work with you to develop the best solution for you in this exciting market environment and to implement it, taking into account the DNA of your company.

Our experts in Insurance
Portrait of Frédéric du Beaudiez

Frédéric du Beaudiez

Paris Office, Western Europe
+33 1 5367-0377
Greater China
Portrait of Denis Depoux
Senior Partner, Global Managing Director
Shanghai Office, Greater China
Portrait of Yuzuru Ohashi
Senior Partner, Managing Partner Japan
Tokyo Office, Eastern Asia
+81 3 3587-6660
Portrait of Saumitra Sehgal
Senior Partner, Managing Partner India
Doha Office, Middle East
+97 43 3128-975; +91 88 7978-8671
Get in touch

We help you to shape your own sustainable future.