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The light airline
A focus on the customer could change the industry
Published October 2016. Available in
A few innovative airlines are reducing their operational footprint and focus on the customer. A new "lighter" type of airline is being born that may change the airline industry over the next years.
This new "light airline" puts flexibility and the customer at its center, e.g. fleet and crew management are outsourced for efficiency. A strict focus on commercial activities allows these airlines to introduce differentiating products and make passengers an "asset".
A focus on the customer could change the industry