IT Specialist (Intern)

We are seeking a motivated and customer-focused IT Specialist (Intern) to join our team. The ideal candidate will be the first point of contact for all IT-related issues. This position requires an individual who can provide prompt and effective support, ensuring minimal disruption to our operations.

Responsibilities

• Serve as the initial point of contact for employees seeking technical assistance via chat, email or phone.
• Diagnose and resolve basic technical issues, providing step-by-step instructions to guide users through solutions.
• Perform remote troubleshooting through diagnostic techniques and relevant questions.
• Escalate complex technical issues to higher-level support teams as necessary.
• Keep record of problems and their resolution by maintaining technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Assist in the setup, configuration, and maintenance of computer systems and peripherals.
• Support users with software installation, email configuration, and other IT-related tasks.
• Provide basic training and guidance to users to improve their understanding of IT systems.
• Participate in ongoing training and development sessions to enhance technical skills and knowledge.
• Provide needed information on IT products or services that are based on Global IT processes.
• Provide IT Support to offices based in SEA in accordance with the timezone.

Qualifications

• High school diploma or equivalent; additional IT certifications are an advantage.
• Previous experience in a customer service or technical support role preferred.
• Good understanding of computer systems, mobile devices, and other tech products.
• Excellent communication skills and ability to explain technical concepts in simple terms.
• Fluency in speaking and writing English and a local language.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively.
• Candidate ideally must be agile and has a positive attitude.
• Team and service oriented.
• Good interpersonal skills as well as the ability to interact effectively with all levels of staff and external stakeholders.

Additional Information

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Dynamic, collaborative and supportive work environment.